14 Days
Return window from delivery date
Tags On
Items must have original tags attached
No Sale Items
Sale and discounted items are final
7–10 Days
Refund processing time
Eligible for Return
– Unworn and unwashed items
– Items with original tags still attached
– Items in original packaging where applicable
– Purchased within the last 14 days
Not Eligible
– Sale, clearance, or discounted items
– Items marked as Final Sale
– Underwear, swimwear, and pierced jewellery (hygiene reasons)
– Items that show signs of wear, washing, or alteration
– Items without original tags
Contact us at support@straightfaceinc.com with your order number and the reason for return. Include photos if the item is defective or incorrect.
We will respond within 24 hours with a return address and any packaging instructions specific to your order.
Pack items securely in their original packaging if possible. Use a tracked shipping method — we are not responsible for returns lost in transit.
Once we receive and inspect your return, we will process a refund to your original payment method within 7–10 business days. You will receive an email confirmation.
We offer exchanges for a different size or colour, subject to availability. To request an exchange, follow the same process as a return and specify the item and size you'd like instead.
If your preferred size is unavailable, we will issue a full refund instead.
We're sorry about that. Please email us within 48 hours of delivery with photos of the issue. We will arrange a free return and send a replacement or full refund at no additional cost to you.
Contact Support