Browse our shop, add items to your bag, and proceed to checkout. You can pay securely via card (Paystack for ₦, PayPal for $), bank transfer, or USSD.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Contact us immediately at support@straightfaceinc.com with your order number.
What currencies do you accept?
We accept Nigerian Naira (₦) via Paystack and US Dollars ($) via PayPal. You can switch currencies using the ₦ / $ toggle in the navigation bar.
Is my payment information secure?
Yes. We do not store card details on our servers. All payments are processed by PCI-DSS certified providers — Paystack and PayPal.
Do you offer instalment payments?
Currently we do not offer instalment plans, but we accept bank transfer if you prefer to split payments manually before dispatch.
Shipping & Delivery
How long does delivery take?
Lagos: 1-2 business days. Other Nigerian states: 3-5 business days. International: 7-14 business days. These are estimates and may vary.
Do you offer free shipping?
Yes! Orders over ₦50,000 (or $50 for international orders) qualify for free shipping within Nigeria.
Do you ship internationally?
Yes, we ship worldwide. International shipping fees are calculated at checkout based on your location and order weight.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email. You can also track your order in Account → Orders.
What if my package is lost or damaged?
Contact us within 48 hours of the expected delivery date. We will investigate with the carrier and arrange a replacement or refund if confirmed.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
How do I initiate a return?
Email us at support@straightfaceinc.com with your order number and reason. We will provide return instructions within 24 hours.
Are sale items returnable?
No. All sale and discounted items are final sale and cannot be returned or exchanged.
When will I receive my refund?
Refunds are processed within 7-10 business days of receiving and inspecting the returned item. The credit will appear on your original payment method.
Can I exchange for a different size?
Yes. Contact us with your order number and the size you need. Exchanges are subject to availability.
Products & Sizing
How do I find my size?
Visit our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a comfortable fit.
Are the colours accurate in photos?
We do our best to represent colours accurately, but slight variations may occur due to screen calibration and lighting.
How do I care for my garments?
Care instructions are printed on the garment label. Generally: wash inside-out in cold water, avoid bleach, and lay flat to dry to preserve print quality.
Do you restock sold-out items?
Some items are restocked regularly, others are limited releases. Sign up to our newsletter to be notified of restocks and new drops.
Account & Music
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, maintain a wishlist, and earn rewards.
How do I reset my password?
Click "Forgot?" on the login page and enter your email. You will receive a reset link within a few minutes (check your spam folder).
How does the music player work?
Click the play button on any track to hear a 30-second preview. Full tracks are available on Spotify, Apple Music, and other streaming platforms via the links on each artist's page.
How can I submit music to the label?
We are always listening. Email your demo and a brief bio to support@straightfaceinc.com with the subject line "Demo Submission".