Straight Face Official ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
1. Information We Collect
-Account Information: Name, email address, phone number, and date of birth when you register.
-Order Information: Billing and shipping address, payment method details (processed securely by Paystack or PayPal — we do not store card numbers), and order history.
-Usage Data: Pages visited, products viewed, time spent on site, and IP address — collected via server logs.
-Communications: Any messages you send us via the contact form or email.
-Newsletter: Your email address if you subscribe to our mailing list.
2. How We Use Your Information
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Processing and fulfilling your orders.
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Sending order confirmations, shipping updates, and customer service responses.
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Sending marketing communications (only if you have opted in).
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Improving our website, products, and customer experience.
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Complying with legal obligations and preventing fraud.
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Detecting and preventing fraudulent transactions.
3. Sharing Your Information
-Payment processors (Paystack, PayPal) to process transactions securely.
-Delivery partners to fulfil your orders.
-Email service providers to send transactional and marketing emails.
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We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Retention
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We retain your account data for as long as your account is active.
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Order records are kept for 7 years for legal and accounting purposes.
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You may request deletion of your account at any time via Account → Security → Delete Account.
5. Cookies
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We use essential cookies to maintain your session and cart.
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We may use analytics cookies to understand how visitors use our site.
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You can disable cookies in your browser settings, but some features may not function properly.